<aside> 👩💻 Hola, enjoy the selection of all things service design, curated by Michaela Stetiarova. Drop me a line if I have omitted inspiring or transformational materials. 🕸️ michaelastetiarova.com ✉️ [email protected] 💼 Linkedin
</aside>
Service Design: From Insight to Implementation
by Andy Polaine
Designing Experiences
by J. Rober Rossman
Good Services: How to Design Services that Work
by Louise Dow
Made to Stick: Why Some Ideas Survive and Others Die.
Orchestrating Experiences: Collaborative Design for Complexity
by Chris Risdon
The Power of Moments: explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work.
The Experience Economy:
The Service Organization: How to Deliver and Lead Successful Services, Sustainably.
by Kate Tarling
To be a good designer requires an understanding of business. Here is the list of recommended literature to help you to dive into the world of business.
Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers
Value Proposition Design: How to Create Products and Services Customers Want
Business Thinking for Designers
by Ryan Rumsey
Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days
by Jake Knapp
IDEO: Design Thinking for Educators
IDEO: Facilitator’s Guide
This Is Service Design Methods: A Companion to This Is Service Design Doing
by Marc Stickdorn
Mapping Experiences: A Complete Guide to Creating Value Through Journeys, Blueprints, and Diagrams
The Secret Language of Maps: A Designer's Guide to Telling Visual Stories with Data