<aside> 👩‍💻 Hola, enjoy the selection of all things service design, curated by Michaela Stetiarova. Drop me a line if I have omitted inspiring or transformational materials. 🕸️ michaelastetiarova.com ✉️ [email protected] 💼 Linkedin

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🍼 Start here

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Service Design: From Insight to Implementation

by Andy Polaine

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Designing Experiences

by J. Rober Rossman

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Good Services: How to Design Services that Work

by Louise Dow

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Made to Stick: Why Some Ideas Survive and Others Die.

💪 Continue with these

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Orchestrating Experiences: Collaborative Design for Complexity

by Chris Risdon

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The Power of Moments: explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work.

Chip Heath, Dan Heath

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The Experience Economy:

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The Service Organization: How to Deliver and Lead Successful Services, Sustainably.

by Kate Tarling

🏁 Run the extra mile

To be a good designer requires an understanding of business. Here is the list of recommended literature to help you to dive into the world of business.

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